Leave area immediately and call us from a safe location:
If we respond to a natural gas leak call and no one is present, we shut off gas for safety reasons.
Check status or report outage
- Questions, comments, concerns
- Response in 1 to 2 business days
- Not for emergencies/outages
- Email customer service
Note: All customers received a new, 15-digit account number in January.
If you need your account number and are a My Account customer, sign in
to obtain it. You also may contact us at 800-242-9137.
If paying online through a bank or third party, provide them with your new account number.
800-242-9137 (24 hours a day)
Business Care Center
800-714-7777 (Monday – Friday: 8 a.m. – 5 p.m.)
Call before you dig
Attn: Customer service
PO Box 2046
Milwaukee, WI 53201-2046
PO Box 6042
Carol Stream, IL 60197-6042
Other service contacts
Use self-service options to make payment arrangements on your past-due balance.
Suppliers and contractors
Get information about providing products and services to our company.
Senior vice president - customer service
Provide customer service feedback or report unresolved service problem.
Frequently asked questions
Read our questions and answers to self assist.