Contact us

Emergencies

Natural gas

Leave area immediately and call us from a safe location:
800-261-5325
If we respond to a natural gas leak call and no one is present, we shut off gas for safety reasons.

Electricity

Check status or report outage
800-662-4797

Customer service

Email

  • Questions, comments, concerns
  • Response in 1 to 2 business days
  • Not for emergencies/outages
  • Email customer service

Note: All customers received a new, 15-digit account number in January. If you need your account number and are a My Account customer, sign in to obtain it. You also may contact us at 800-242-9137. If paying online through a bank or third party, provide them with your new account number.

Phone

Residential service
800-242-9137 (24 hours a day)

Business Care Center
800-714-7777 (Monday – Friday: 8 a.m. – 5 p.m.)

Call before you dig
800-482-7171

Mail

Customer service
We Energies
Attn: Customer service
PO Box 2046
Milwaukee, WI 53201-2046

Bill payment
We Energies
PO Box 6042
Carol Stream, IL 60197-6042

Other service contacts

Payment arrangements
Use self-service options to make payment arrangements on your past-due balance.

Suppliers and contractors
Get information about providing products and services to our company.

Senior vice president - customer service
Provide customer service feedback or report unresolved service problem.

Frequently asked questions
Read our questions and answers to self assist.