Terms and conditions

We Energies

Please note: By using this website, you will be accepting these terms and conditions. If you do not accept these terms, please do not use this website.

Please check the terms and conditions frequently for amendments and revisions. The most up-to-date version will always be available for review on we-energies.com ("the website" or "the site"). The amendments will become effective at the time they are posted on the website. Your continued use of the website after amendments are posted will constitute your acceptance of such amendments.

We may modify or discontinue any aspect or component of the website at any time. If you breach any of these terms and conditions, we can terminate your right to use the website. Upon termination, you agree to immediately delete or destroy any downloaded or printed material obtained from the website.

Content

We provide a variety of information and services to our customers through the website. You may use the website solely for your own residential, business or informational purposes and, pursuant to these terms and conditions, you may not use the website for the purpose of competing with We Energies. You may view and download material displayed on the website, provided that you retain all copyright, trademark and other proprietary notices displayed on the materials.

While using the website or any service, you may not:

  1. Retransmit, republish, distribute, reuse, resell, repost, re-engineer or make multiple copies of the website or any portion thereof without prior written consent from We Energies.
  2. Upload, post, publish, transmit, reproduce or distribute through the website any material that infringes any third party's copyright, patent, trademark, service mark, trade dress, trade secret or other proprietary rights, or which violates any contractual, fiduciary or judicially-imposed nondisclosure obligations.
  3. Engage in conduct, during use of the website, that is unlawful, threatening, harassing, abusive, fraudulent, defamatory, libelous or invasive of the privacy or publicity rights of others.
  4. Upload, post, publish, transmit, reproduce or distribute through the website any material that contains advertising solicitations, bulk unsolicited emails or spam, chain letters, pyramid opportunities or offers for the sale of goods or services.
  5. Upload, post, publish, transmit, reproduce or distribute through the website, or place any links on the website to, any material that is vulgar, obscene, profane, hateful, sexually explicit or otherwise objectionable.
  6. Alter, interfere or disrupt the content or functioning of the website or We Energies service, including but not limited to uploading, posting or transmitting any material that (a) contains viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that damage, interfere with, capture, intercept or expropriate the website or any data contained therein; or (b) disproportionately burdens the operation of the website.
  7. Use the website to gain unauthorized entry or access to other computer systems or networks.
  8. "Mirror" the website or any of its content on any other server without the express prior written permission of We Energies.
  9. Impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity, forge headers or otherwise manipulate identifiers in order to disguise the origin of any content that you post, or otherwise transmit to us via the website.
  10. Upload, post, publish, transmit, reproduce or distribute through the website any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law, regulation or government order.

The website and any content, information, software, functions and applets provided on or through the website are made available on an "as is" and "as available" basis. We Energies does not warrant that the website or any content or service provided in connection with the site will be timely, secure, uninterrupted or error-free, or that defects in the website or in any content or service provided on or through the website will be corrected.

We Energies will not be responsible for errors, omissions, interruptions, deletions, defects or delays in the operation or transmission of the website or any services or related content, for communication line failures, or for computer viruses associated with the operation of the website. We Energies makes no warranty regarding any information made available through or on the website.

We Energies MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE WEBSITE, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

Register For Online Access

The website offers our customers a variety of functions and services. Many of the services use personal and customer account information. To protect your privacy, we may require that you establish an online profile. We reserve the unqualified right to:

  1. Accept or decline an application to register for online access.
  2. Terminate any online profile.
  3. Discontinue the provision of any service related to such an online profile.

When registering for online access, you will either designate or receive a username and password that you can use to establish your identity when you sign in for and use certain services. You agree:

  1. To provide accurate and complete information when registering for online access.
  2. To update your information as necessary so that it remains accurate and complete.
  3. Not to impersonate any other person, operate under an alias or otherwise conceal your identity.

The right to use the services and functions of an online profile on the website is limited to you as the party enrolling and those authorized persons to whom you give your password. You are responsible for safeguarding your username and password and agree to hold We Energies harmless from any claims resulting from improper use of your password. You agree to be responsible for all acts or omissions with respect to access to or use of an online profile by any person using your password. Please contact We Energies immediately if you believe that the security of your username or password has been compromised.

Information collected from you on the website (including information about your online profile and customer account) is subject to our website Privacy Policy.

Enrollment activation

We will send an email with an activation code to your email address to successfully complete your enrollment in My Account. Failure to validate your enrollment with a valid email address will require you to enroll again to access the My Account system.

Communications

By validating your account with a valid email address, you agree to receive account notices via email. In addition, you may receive newsletters and other marketing or informational communication. These communications are optional, and you will have the opportunity to opt out if you do not want them.

Paper-free billing

By enrolling in My Account, you may choose the paper-free billing option. You understand and agree that stopping your paper bill means you will no longer receive a paper copy through U.S. mail. You will be able to view or access your bill by signing in to My Account using your email and password.

We periodically include notices in billing statements, including, but not limited to, notices that are required by law or a regulatory agency regarding changes in your service. By selecting the paper-free billing option, you understand and agree that those notices will be available to you only in your online bill.

Your obligation to pay your energy bill by the due date is not altered or modified in any way by stopping your paper bill.

Summary Bill customers will receive only the Summary Bill summary page(s) in paper form. The Summary Bill is available online along with each individual account enrolled in the Summary Bill. Summary Bill customers do not receive a paper copy of the bills for the individual accounts enrolled.

If your paper bill is scheduled to stop, you may request continuation of your paper bill at any time.

Payment obligations

You are obligated to keep email and payment information up to date. We are not responsible for late or missed payments due to inaccurate information on the account.

Payments scheduled in My Account:

  • Before 4 p.m. CT Monday through Friday will post that same day.
  • After 4 p.m. CT Monday through Friday will post the next business day.
  • Anytime Saturday, Sunday or on a holiday will post the next business day.

To ensure timely payments, allow enough time for your payment to post by your due date. If you do not, or if for any reason your account is not in good standing, you will be fully responsible for all late fees and face possible service disconnection. If we are unable to complete the payment because of insufficient funds in your account, or if the payment was submitted without enough time to post to the account, late fees and service disconnection may result. We are under no obligation to inform you of an incomplete payment due to nonsufficient funds or credit in your payment account to process the transaction. In this case, you are responsible for making alternate payment arrangements to bring your account up to date. Customers may be subject to the following if there are one or more late payments or returned payments:

  • A late payment charge every month until the balance is paid in full.
  • Up to a $30 returned check fee.
  • Inability to pay by personal check for a rolling 15-month period.
  • Requirement to pay with cash, money order, credit card, debit card, traveler's check or cashier's check from a bank or other financial institution.
  • Inability to make a payment in My Account with a checking or savings account for 15 months.

Password

We respect your privacy and maintain your My Account password as confidential. You have sole responsibility for the security of your password, and you are solely responsible for notifying us if your password is lost or stolen. We are not liable for any actions, claims, costs, damages or expenses arising from a lost, misplaced or stolen password. If you have forgotten your password or want to change your password for any reason, you may reset your password online.

Unauthorized use includes accessing any account without the permission of the customer of record where we are not in receipt of that permission. Businesses hired by customers to review energy accounts online must ensure that we receive permission from the customer of record before account access can be authorized. Any unauthorized access to any account will result in automatic removal from My Account.

When you give someone your email and My Account password, you are authorizing that person to obtain account information and/or make changes to your account. You are responsible for all transactions that person performs while using your email and password. All transactions that person performs, even those transactions you did not intend or want performed, are authorized transactions. If you notify us that the person is no longer authorized, then only transactions that person performs after the time you notify us are considered unauthorized. Transactions that you or someone acting with you initiates with fraudulent intent are also authorized transactions. For your protection, log off after every online session and close your browser to ensure confidentiality.

Webchat option

We offer a webchat or pop-up option to provide real-time electronic assistance and navigation of our online platforms and services. When using the webchat or pop-up option, you should not enter any personal or sensitive information (e.g., account number, Social Security number, credit card or email address).

Cancellation and termination of service

We may, without notice, restrict or terminate your use of My Account and any service, user accounts or passwords at any time. You may cancel services at any time. Any such restriction or termination will not relieve any obligations you incurred and accrued before the effective date of such termination.

External links and content

As a service to you and for your convenience, our website, including My Account, may include links to websites operated by third parties. By providing links to third-party websites, we are not endorsing or sponsoring such third parties or their websites. You agree that we are not responsible for the availability of, or content on, any websites operated by third parties that may be accessible through or linked to our website.

If you navigate to another site, that site's privacy policy and terms of use are in effect on that site. We recommend you read the terms on any site to which you link.

SSL and Encryption

The process of logging on that requires usernames, passwords or any personal information you enter in fields or forms is secured using an industry standard security technology known as Secure Sockets Layer (SSL). By using SSL, we attempt to safeguard the confidentiality of your username, password and other personal information. For SSL to work, your browser must be capable of supporting SSL; please check with your browser manufacturer for details.

Encryption is the process of converting information into a more secure format for transmission. The plain text is converted to scrambled code while being transmitted, and then decrypted back to plain text at the receiving end of the transmission.

The web address will begin with "https" instead of "http" when using SSL.

Service level agreement

We cannot guarantee that online services offered through My Account will be available at all times. If services are available, we cannot guarantee that online services will be available without delay, limitations or slowness due to any of the following conditions:

  • Hardware failure, including failures of computers, tablets, smartphones, servers, networks, telecommunication lines and connections, and other electronic and mechanical equipment.
  • Software failure, including bugs, errors, viruses, configuration problems, system incompatibility, utilities or applications, the operation of firewalls or screening programs, unreadable codes, or irregularities within particular documents or other content.
  • System upgrades.
  • Overload of system capacities.
  • Damage caused by severe weather.
  • Interruption (whether partial or total) of power supplies.
  • Strike or other stoppage (whether partial or total) of labor.
  • Governmental or regulatory restrictions, exchange rulings, court or tribunal orders, or other human intervention.
  • Any other cause beyond our control.

It is your responsibility to take appropriate steps to ensure that payments are made on the account in a timely manner. We are not responsible for late fees or other account action as a result of missed payments due to site disruption.

We are not responsible for troubleshooting errors that are caused by your use of nonsupported environments, the performance or nonperformance of the internet, or defective hardware. You are solely responsible for the compatibility and functioning of software products installed on your devices.

User conduct

You agree not to use our website or the content or information delivered through our website in any way that would: (a) infringe any third-party copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy; (b) be fraudulent or involve the sale of counterfeit or stolen items, including but not limited to use of our website to impersonate another person or entity; (c) violate any law, statute, ordinance or regulation (including and without limitation to those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising); (d) be false, misleading or inaccurate; (e) create liability for us or our affiliates or cause us to lose (in whole or in part) the services of our third-party provider; (f) be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; (g) potentially be perceived as being obscene or pornographic or containing child pornography, or racially, ethnically, or otherwise objectionable; (h) interfere with or disrupt computer networks connected to our website; (i) interfere with or disrupt the use of our website by any other user; (j) access the information and content manually by request and not programmatically by macro or other automated means; or (k) use our website in such a manner as to gain unauthorized entry or access to the computer systems.

Copyrights

All content on the website, including all text, graphics, artwork, logos, buttons, icons, images, audio clips, video clips, software and code, is the copyrighted property of We Energies or other content suppliers and is protected by U.S. and foreign copyright laws and international conventions. Any unauthorized use of materials on the website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations or statutes. Except as allowed in these terms and conditions, such content may not be reproduced, modified, edited, distributed, republished, downloaded, displayed, posted, sold or transmitted (in whole or in part) in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording or otherwise, without the express prior written permission of We Energies or the other copyright owner, as the case may be.

Trademarks

The trademarks, service marks, logos, graphics, page headers, button icons, scripts, domain names, URLs and other identifiers ("trademarks") used and displayed on the website are registered and unregistered trademarks of We Energies and others in the United States and other countries. No display or use of such trademarks may be made without the express prior written permission of We Energies or other trademark owner, as the case may be. You may not use any meta tags or any other "hidden text" using We Energies name or trademarks without the express prior written permission of We Energies.

Suggestions

It is the policy of We Energies not to accept or consider any creative ideas, suggestions or other materials other than those that are specifically requested by We Energies. If, despite our request that you do not send us any creative materials, you send us creative suggestions, ideas, notes, drawings, concepts or other information (collectively, the "information"), the information shall be deemed, and shall remain, the property of We Energies. None of the information shall be subject to any obligation of confidentiality on the part of We Energies. We Energies shall not be liable for any use or disclosure of any information.

Children

Although We Energies does not specifically seek to obtain any information from children, we do not restrict children from visiting the website. We urge children only to give us any information after getting permission from their parents. In some cases, there are age limits for certain contests and giveaways. More details are provided in the contest areas.

Statement of liability and hold harmless and indemnification

These terms and conditions do not supersede, modify or in any way mitigate your obligation to be bound by and comply with all applicable tariffs, rules or regulations related to your service. We Energies MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO MY ACCOUNT OR ANY SERVICE PROVIDED THEREUNDER, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. We Energies ASSUMES NO RESPONSIBILITY WITH RESPECT TO ANY USE OF MY ACCOUNT OR ANY SERVICE PROVIDED THEREUNDER. We Energies SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FOR THE LOSS OF PROFIT, REVENUE OR DATA THAT ARISES FROM OR IS RELATED TO MY ACCOUNT OR ANYTHING RELATED TO ONLINE BILLING BY We Energies. IN ADDITION, YOU INDEMNIFY AND HOLD We Energies HARMLESS FROM ANY ACTIONS, CLAIMS, DAMAGES, LIABILITIES OR LOSSES ARISING FROM OR RELATED TO THE USE OF THIS WEBSITE, MY ACCOUNT AND ANY SERVICE PROVIDED THEREUNDER.

This agreement shall be construed under the laws of Wisconsin. We Energies reserves the right to change any terms and conditions of My Account at any time. We Energies may update or change these terms and conditions from time to time. You can review the most current version of the terms and conditions at any time. If We Energies makes a material change to these terms and conditions, you will be provided notice of that change. Updates or changes to the terms and conditions will automatically be effective when posted on this site, and you should periodically visit this page to review the current terms and conditions for My Account, by which you are bound. Your continued use of this site after any changes in these terms and conditions shall constitute your consent to these changes. We Energies reserves the right to change, modify or discontinue, temporarily or permanently, the site or any portion thereof, including any and all content contained on the site, at any time without notice. You agree that We Energies shall not be liable to you or to any third party for any modification, suspension or discontinuance of the site or any portion thereof.