Email customer service

  1. Contact information
  2. Verify and submit
  3. Confirmation

Please note: It may take 1 to 2 business days to respond to your email. If you need information sooner, call us at 800-242-9137.

Do not email if you smell natural gas, or you think you may have a natural gas emergency.
Get everyone out of the house immediately and call us at 800-261-5325.


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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call We Energies at 800-261-5325 from your cell phone or a neighbor's phone.

If you are experiencing an electric outage or problem:

Contact information