If you or a member of your household has a medical emergency or protective services emergency,
you may postpone service disconnection up to 21 days. Your condition must be certified by a
physician or public health office on a commission-approved Michigan Medical Certification form.
The form must state the medical condition, medical equipment and specific time period a
shutoff of utility service would make the medical condition worse. You will receive a three
business-day grace period to provide the completed form.
For customers in Wisconsin, please call We Energies at
800-242-9137 for information about Wisconsin’s medical emergency protection.