Bill terminology and information
General information: Retail rates for energy services are authorized and regulated by the public service commissions of Wisconsin and Michigan. Rate information is published and sent with bills once a year. However, information on all rates is available any time. You can either call us at 800-242-9137 or see pricing information and a sample bill on our website to help you read and verify your bill: Rates and policies
We also offer programs and resources to help you use less energy: Energy-saving ideas
If you have a question or concern about your bill, call us at 800-242-9137 before your energy bill is due.
Meter readings: Meters are read on a regularly scheduled basis. For billing periods when meters are not read, estimates are based on past use and seasonal weather trends. Any difference between estimated and actual use is adjusted with your next meter reading. To ensure your meter is read when scheduled, keep it and the surrounding area clear of snow, foliage and pets. You also can read your own meter and call us with the reading. Contact us for details.
Credit bureau reporting: We provide the Credit Bureau with information about your payment history. You can avoid late payment charges and protect your credit rating by making sure we receive your payment by the due date.
Special communication service: Special communication service is available for customers with hearing impairments. In Wisconsin, call 800-947-3529. In Michigan, call 800-649-3777.
Understanding your bill
- Base gas: The fixed cost per therm that you pay for natural gas.
- Basic distribution: The charge for delivering natural gas from the gate station to your location.
- Budget billing settlement balance: The difference between your actual energy charges and the amount billed on your Budget Billing plan, including your most recent bill.
- ccf: Equals 100 cubic feet and is the unit used to measure natural gas use through your meter.
- Customer demand (kW): The greatest amount of electricity supplied to you for any 15-minute interval during the last 12 months.
- Degree days: A measurement that reflects the effect of weather on your heating and cooling needs. Daily degree days are calculated by comparing the average daily temperature to 65°F.
- Delivery/Distribution charge: The charge for delivering electricity from our substation to your meter.
- Demand (kW): The greatest amount of electricity supplied to you for any 15-minute interval during this billing period.
- Energy charge: The cost for the amount of energy you consumed based on a fixed rate per kilowatt-hour for electricity.
- Energy optimization charge: Fee required by Michigan Public Act 295. The money is used to help customers with energy efficiency, load management and conservation projects.
- Facilities: Your fixed service charge, whether or not you used any electricity or natural gas.
- Fuel cost adjustment (FCA): When the cost of fuel used to generate electricity is higher or lower than the amount included in your base rate, the Public Service Commission of Wisconsin can authorize an adjustment. If our fuel costs were higher than expected, you will have an FCA charge on your bill. If our costs were less than expected, you will have an FCA credit.
- Heat factor adjustment: The number of units of heat per 100 cubic feet of natural gas.
- kWh (kilowatt-hour): Measure of electric consumption that is used to calculate your energy charges. One kilowatt-hour equals the amount of electricity used to light a 100-watt bulb for 10 hours or 1,000 watt hours.
- Late payment charge: Amount added to your bill if your payment is received after the due date.
- On-peak/Off-peak: For some rate categories, electric usage is billed at a higher rate when demand for electricity is high — during the day (on-peak), and at a lower rate when demand is low — evenings, weekends and holidays (off-peak).
- Power supply charges: The charges for generating or purchasing electricity and transmitting it from the generation facility to our substation.
- Power supply cost recovery (PSCR): When the cost of fuel used to generate electricity is higher or lower than the amount included in your base rate, the Michigan Public Service Commission can authorize an adjustment. If our fuel costs were higher than expected, you will have a PSCR charge on your bill. If our costs were less than expected, you will have a PSCR credit.
- Pressure factor: A multiplier that is applied to your usage when standard pressure is not used.
- PGA (purchased gas adjustment): When our actual cost to purchase natural gas is higher or lower than the cost of base gas, we adjust your bill accordingly. If we paid more for the base gas you will receive a PGA charge. If we paid less, you will have a PGA credit.
- Renewable energy charge: A fee required by Michigan Public Act 295. The money is used to pay for electricity generated from renewable energy sources.
- Renewable grant credit: A credit related to the federal 1603 grant received based on the total economic investment of the company in the Rothschild renewable energy facility.
- State low-income assistance fee: Fee required by Wisconsin state law. The money is sent to the Wisconsin Department of Administration for deposit into the Utility Public Benefits Fund to help fund low-income assistance programs.
- Therms: Measurement of the heat energy in natural gas that is used to calculate your charges. The volume of natural gas in hundreds of cubic feet (ccf) multiplied by the heat factor (heat value of natural gas from a base of 1.0) equals your energy use.
Billing and payment options
- In person
- Credit/Debit card
- Budget Bill
- Payment arrangements
- Energy assistance
To pay by check: Include your account number on your check and mail it with your bill stub to arrive at our office by the due date.
P.O Box 90001
Milwaukee, WI 53290-0001
For details, visit Payment, billing and costs