If your question is not answered here, or if you'd like more information,
please contact us.
- Can my meter be read on a weekend or holiday?
- Yes, with our automated meter reading technology we read all electric and gas
meters every day of the week, including holidays.
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- Can I have my meter read at a specific time of day?
- All electric meters are scheduled to be read at midnight on a daily basis. All
gas meters are scheduled to be read at approximately 9 am daily. We do not have the
ability to schedule readings at a specific time for specific customers.
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- How much notice is required to obtain a reading?
- We need at least 24 hours notice. If you need
to have the reading taken on a Monday, please notify us by the preceding Friday.
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- Do I need to be present at the time of a reading?
-
No, with our automated meter reading technology, you do not need to be present
for us to read your meter.
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- Is there a cost associated with opening a new account?
- Typically, there is no cost associated with establishing service, but a security deposit may be billed in some cases. There may also be charges associated with unsealing a meter, or requests for work to be completed outside of our normal work hours - Monday through Friday, 8 am to 4:30 pm.
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- Can I open a new account, even though I have a previous unpaid balance?
- Yes. However, you may be required to submit and/or make payment arrangements on your previous unpaid account balance prior to establishing a new account.
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- Can I complete a moving request over the phone?
- Yes. Please call 800-242-9137 for a residential move request. Commercial
customers can call 800-714-7777.
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- Can I complete a start, stop or move service request on the app?
- Yes. Download the app to begin your request.
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