Electricity
To be safe, always assume that basement flood water is energized. Walking through a wet or flooded basement can be
dangerous. Never walk through a flooded basement until the electricity is disconnected. Even a small amount of water
on a basement floor can put you at risk for electrocution. While electricity is needed to run the sump pumps and wet-vacs
that help remove water from a basement, the risk of electrical shock is high. Safety experts suggest using a generator to
power your sump pump or wet/dry vacuum instead. Generators also come with safety concerns, so learn about generator safety
before operating one and never run extension cords through water.
Steps to take
- If your home is flooded, call 800-662-4797 to disconnect power.
- After disconnection, you may begin clean up activities.
- Have a certified electrician inspect your system for damage before calling for reconnection.
- Call us for reconnection: 800-662-4797
Natural gas
Safety features built into many natural gas appliances stop the flow of gas if a pilot light is extinguished; however, safety features might fail, allowing continued gas flow.
Steps to take
- If you have natural gas service and water rises above meter units or appliances, call
800-261-5325 to shut off service.
- After disconnection, you may begin clean up activities.
- Have a qualified heating contractor or plumber check your equipment, including natural gas furnaces and water heaters.
- Call us for reconnection: 800-261-5325
Note: we do not charge for flood-related disconnects and reconnects.
