Your New Bill is Here

Your new bill is here

We launched a new customer information and billing system to better serve you. As a result, you’ll see a new account number, new monthly bill and other changes to make managing your energy service easy.

What’s new

You have a new account number

You have a new, 15-digit number for your account. You will see your new account number starting with your next energy bill. If you need it sooner and are a My Account customer, sign in to obtain your new account number. You also may contact us at 800-242-9137. If you sign in to your bank or a third party to make your We Energies payment, update your account number on their website to ensure your payment is posted promptly.

You have a new account number

Your bill has a new look

Your bill has a new look — both on the front and back. You will still find all of the important information you need to review your energy use and charges. Here’s a sample bill to help you find what you’re looking for on your new bill.

My Account customers enjoy new options and functionality

Our new system also means My Account customers have new self-service options, including the ability to:

  • Sign up for payment and billing programs.
  • Choose to receive notifications by text, phone and/or email.
    • Outage Alerts
    • Billing alerts
  • Update mailing address, phone number and email address.

What’s next

We’ll soon be launching the We Energies mobile app. Our app will give you the power to receive customized alerts, view and manage your account, pay bills quickly, and much more — from anywhere.