We launched a new customer information and billing system to better serve you.
As a result, you’ll see a new account number, new monthly bill and other changes
to make managing your energy service easy.
You have a new account number
You have a new, 15-digit number for your account. You will see your new account number starting with your next energy bill.
If you need it sooner and are a My Account customer, sign in to obtain
your new account number. You also may contact us at 800-242-9137.
If you sign in to your bank or a third party to make your We Energies payment, update your account number on their
website to ensure your payment is posted promptly.
Your bill has a new look
Your bill has a new look — both on the front and back. You will still find
all of the important information you need to review your energy use and charges.
Here’s a sample bill to help you find what you’re
looking for on your new bill.
My Account customers enjoy new options and functionality
Our new system also means My Account customers have new self-service options, including the ability to:
- Sign up for payment and billing programs.
- Choose to receive notifications by text, phone and/or email.
- Outage Alerts
- Billing alerts
- Update mailing address, phone number and email address.
We’ll soon be launching the We Energies mobile app. Our app will give you the power
to receive customized alerts, view and manage your account, pay bills quickly, and
much more — from anywhere.