State of Wisconsin licensed electricians are able to complete an online training course to become We Energies-certified
for electric meter removals and installations. The certification grants electricians the ability to remove and reinstall
electric meters for residential rewires of the same voltage and type (e.g., 120V overhead to 120V overhead).
Electricians are not allowed to temporarily energize overhead to underground service rewires. Our policy is to perform
same-day reconnections, including an inspection, as long as the electrician allows enough time to plan and schedule the
cutover date and inspection. Scheduling and communication are key to efficiently managing same-day service.
If your question is not answered here, or if you'd like more information,
please contact us.
- Why did We Energies change this policy?
- We are allowing certified licensed electricians this ability to better accommodate typical electrician starting times in the field. We realize our earliest disconnect of 9 a.m. was not early enough for many.
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- Does this new policy pertain to all rewires?
- No. Commercial rewires and residential 320A rewires still require scheduling a disconnect and reconnect. Overhead to underground and underground to underground rewires require scheduling a reconnect.
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- Is an inspection required to re-energize the service?
- Yes.
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- Who should I contact in an electric emergency?
- We are available 24 hours a day at 800-662-4797 to take emergency calls and dispatch crews.
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- Do I need to submit an application for rewire work?
- An application is required for any work involving a rewire/upgrade. A We Energies job owner is assigned when an application is submitted.
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- What is a job owner?
- The person who is the point of contact for the customer and electrician.
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- What happens if we do not follow this policy?
- Offenders will be reported to Wisconsin Department of Safety and Professional Services.
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- What information does We Energies require from me to register?
- After completing the online course, a webpage requires your first and last name, license number, birth date, phone number, email address and completion date.
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- Why does We Energies need my birth date, phone number and email address?
- We use your birth date to help prevent fraudulent calls. Your phone number and email are used to contact you if we have an issue verifying your information.
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- After I pass the online learning and register, how long will it take to add me to your system?
- We add your information to our system in 7 to 10 business days.
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- How long is the certification valid?
- Your certification is valid for one year from the completion date.
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- What if I can't get the work done by 3:30 p.m.?
- We can perform service reconnects and accept verbal inspections after 3:30 p.m. and on weekends. Inspectors should call 800-300-0100, ext. 9100, and electricians should call 800-242-9137.
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- How long does the process take and how early should I schedule a reconnect?
- For overhead to underground rewires, we schedule construction after all contingencies are met, and we complete the work in approximately three weeks.
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- How long of an outage can a customer expect for construction if they want to reuse the existing service location on a house?
- As long as the necessary planning and scheduling have been done ahead of time, the customer should still experience only a one-day outage.
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