For us to help you make changes to your energy service, you need to be a We Energies customer. If you're not sure, please check a recent bill.

Starting Service
To start service at an existing address, call 800-242-9137. When you call, ask about Connection Services to help you set up phone, cable and other services.

Eligibility for Stop or Transfer Service
To be eligible to use our online stop or transfer request, you must be:

• An existing We Energies customer with an account number — new customers call 800-242-9137.
• A residential homeowner or renter.
• Requesting either to stop service or to transfer service from one address to another in the We Energies service territory.
• Current with your payments.

You must have your account number to use this service. We can only accept a stop service request from the customer of record.

Stopping Service Only – Stop Service Form
If you are moving out of our service area and need to stop electricity and/or natural gas service, contact us at least two business days (Monday-Friday) before you want the service turned off. If you need faster service, call us at 800-242-9137 to see if service can be expedited.

Transferring Service – Transfer Service Form
If you are moving within our service area, we can easily transfer your electric and/or natural gas service by stopping service at one address and starting it at the new one.

• If you are transferring service to an existing building already wired for service, use our online form. This transfer requires two business days (Monday-Friday). If you need faster service, call us at 800-242-9137 to see if service can be expedited.
• If you are transferring service to new construction or a new building that has never had our service before, call us at 800-242-9137.

New Construction or New Building
If you are building and want electric or natural gas service provided to a location that does not currently have service, call us at 800-242-9137.