Why register?

Many of our online programs and features require you to sign in with an email address and password to protect your account information. Once registered, you can:

• Pay your bill
• View amount due and due date
• View payment history
• View billing history
• Update your account information
• Start or stop service
• Enroll in billing and payment options
• Report an outage or service problem

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Is my information secure?

Yes. The information you provide uses an industry standard security technology known as Secure Sockets Layer ("SSL"). By using SSL, we attempt to safeguard your information.

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Having trouble logging in?

Please contact us with your email address and a detailed explanation of the problems you are experiencing.

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How do I leave the window open in order to retrieve the verification code from my email?

If you access your email account from a bookmark or favorite, open a new browser tab prior to clicking the bookmark or favorite.

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What should I do if I don't receive a verification code?

Verify that you provided the correct email address and check your spam folder. Occasionally, messages are flagged as spam by email service providers. If this happens, you may want to add us to your address book noreply@wisconsinpublicservice.com. Please check your email program for more details about managing spam.

• Not receiving emails to your Hotmail, Live Mail, MSN or Outlook account?
  1. Go to https://outlook.live.com/
  2. Sign into your account and click on the "Settings" cogwheel icon in the top right of the screen
  3. From the list, click on "Options"
  4. From the list of options, under Junk Email, select "Safe Senders"
  5. Into the field marked "Enter a sender or domain here", enter the domain name noreply@wisconsinpublicservice.com and click on the plus icon
  6. To save, click on the "Save" icon to save the settings
• Not receiving emails to your Yahoo Mail?
  1. Check if your account has any errors:
     • Sign in to your Yahoo Mail account and send yourself an email
       • If you get an error - address that to fix the issue
       • If you don't get an error - your account is working as expected
  2. Check your account settings - these settings can prevent email from getting to your Inbox:
     • Spam folder - Check your spam folder to see if the email was incorrectly marked
     • Blocked address - The sender may have been blocked by mistake
     • Email filters - Check your filters to see if the email could've arrived in another folder
     • Reply-to address - Make sure your reply-to address is blank
• Not receiving emails to your Gmail?
  1. Check Gmail Filter:
     • Log into your Gmail account
     • Go to the settings and click on the filters and blocked addresses
     • Do you see any filter in the list? Click on the delete button
     • Save settings and then send a test mail to your Gmail account
  2. Check email forwarding settings:
     • Go to the settings and click on click on forwarding and pop/IMAP
     • If you see email forwarding enabled. Go ahead and disable it and click on save settings.

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What should I do if the verification code I received doesn’t work?

If the verification code you received doesn’t work, you can request a new verification code using the link provided in the My Account email verification step.

Note: The My Account email verification window needs to remain open when you retrieve the verification code from your email. If you accidentally close this window while accessing your code, you’ll need to start the process over and request a new verification code.

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In the past, I used multiple usernames to sign in to My Account. Now I have access to only some of my accounts. How do I access all of my accounts?

Our upgraded system requires a unique email address for each online profile. If you had more than one username associated with the same email address prior to the security upgrade, only one of your usernames is now associated with your email address. You have two options to gain access to your other accounts:

1. Contact customer service and provide a unique email address for each online profile you would like restored. Once your email addresses are updated, you’ll need to go through the email verification process and reset your passwords to access those profiles.
2. The “Update profile” option under the "My Account” menu allows you to add or remove accounts from your current profile. You should be able to add the accounts that you are missing to restore your access.

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I no longer have access to the email address associated with my online profile. How do I access my account information?

If you no longer have access to the email address associated with your online profile, you’ll need to call customer service to have them update your email address. You’ll then need to sign in to your account and go through the email verification process and reset your password.

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