Remote meter reading equipment is required for all transportation service and interruptible sales service customers, as well as certain firm sales service customers.
Your responsibilities
A daily telemetry charge of $0.20 is assessed if remote meter reading equipment is required. After we receive a signed Service Election Document and all signup requirements are met, we install the telemetry equipment by your gas meter. Our field personnel will contact you to let you know that the installation has been done and indicate what the AC power requirements are to power this equipment. We suggest you have the power requirements finished within two to three weeks after our installation. If you have any special requirements for our personnel to gain entry into your facility for installation, or request to schedule an appointment before the equipment is installed, please let us know when signing the Service Election Document. If maintenance is needed on our equipment, please call our business center at 1-800-714-7777.
120V AC power circuit installation
A 120V AC line must be installed and terminated in the telemetry site enclosure.
Wireless service installation
A wireless communications device is part of the standard telemetry equipment installation. If standard wireless communications service is not available at the meter location, we work with you to establish an alternative phone service that is compatible with the telemetry equipment. We are responsible for ongoing phone service costs.
Contact us when installation is complete
Contact our Gas Measurement group at 414-221-2333 when the AC power requirement has been completed.
Prior to starting gas transportation, we will upgrade our instrument at the gas meter and test our telemetry system to ensure that everything is working properly. If not, we troubleshoot and resolve any setup problems. Wireless units and 120 VAC power circuit installation need to be completed and operational prior to the start of the new class and/or service arrangement.
Ongoing equipment maintenance
If the 120V AC power is ever found to be inoperative, you must have it repaired as quickly as possible. The natural gas service requires functioning telemetry to measure the hourly and daily natural gas use. Our manager will contact you if your AC power to our equipment appears not to be working. Contact our manager when the repair has been made so we can make sure our equipment is now working.
