Servicemembers Civil Relief Act
We support the Servicemembers Civil Relief Act (SCRA), which was established to provide relief for families of persons called
to active duty from hardship of utility service interruptions and adverse credit reporting which oftentimes result from call
to active duty. When reservist personnel are called to active duty, they are given orientation on how to prepare for their
departure and instructed to contact creditors for any relief or consideration they may provide until their active duty status
is modified by providing copies of:
- SCRA cover letter.
- Military orders.
- Name of person stateside who can confirm their active duty status.
Upon receipt of these documents, we:
- Establish special payment plans as required.
- Postpone disconnection of service.
- Reconnect services already disconnected if proper military paperwork is provided.