What is Automatic Payment?

Automatic Payment is a great way to have your energy bills paid automatically from your bank account on the date you choose.

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How does it work?

After enrolling, you'll continue to receive a paper bill, but the amount due will be automatically withdrawn from your checking or savings account each month on your due date. You can continue to receive a paper bill or you can switch to the convenience of paper-free billing if you are not currently enrolled as a paper-free billing customer in My Account. There are no checks to write, and you'll never have a late payment.

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Can payment be deducted from a savings account?

Yes. First, verify with your financial institution that it will deduct payments from a savings account. If so, complete the information as requested on the Automatic Payment Agreement form.

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Can I pay my bill with a credit or debit card through Automatic Payment?

Automatic Payment is only available with a checking or savings account. You can always pay your bill with a credit or debit card using our Quick Payment option.

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How is it easier than paying by check each month?

You don't pay for postage or gasoline. There are no checks to write, and you'll never have a late payment.

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Do I pay any charges for Automatic Payment?

Absolutely not! Automatic Payment is a free service from We Energies, although your financial institution may charge for this type of transaction. You may want to call them and ask. However, you will still save the money you're currently spending on stamps, gasoline and checks.

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Will I still get a bill from We Energies?

Yes, just like you do currently. And the upcoming date and amount of the Automatic Payment will be printed right on the bill, so you'll know exactly how much will be deducted and when. You'll have plenty of time to review and call with any questions before the payment is made. You also have the option to sign up for paper-free billing.

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How soon after I sign up will my Automatic Payment payments begin?

Your payments will begin with either your first or second We Energies bill after enrollment, depending on your billing schedule. You'll know your next payment will be made automatically when you see the words "Payment Transfer Date" at the top of your bill.

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How will I know my bill has been paid?

Your Automatic Payment deduction will be listed on your monthly bank statement as an item labeled "We Energies - Automatic Payment." Also, your We Energies bill each month will show your previous balance and payment received.

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What if there isn't enough money in my bank account to cover the payment?

Just as if you were paying normally by check, a returned check fee will be charged to your account if there are non-sufficient funds.

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What happens if I change financial institutions?

It's easy. You simply complete a new agreement online or complete a new Automatic Payment Agreement form and send it along with a new voided check. We'll take care of the transfer for you. Please note, depending on the timing of this change, your account may not transfer on the next bill you receive. Therefore, you may need to send payment for one bill.

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What if I move?

If you move to another address served by We Energies but do not change financial institutions, we'll simply transfer the information required to your new account. If you change financial institutions, we'll need you to fill out the online form again with the new information.

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How do I sign up for Automatic Payment?

You can sign up online or by mailing a completed Automatic Payment Agreement form, along with a voided check, to:

We Energies
Payment Options, Room A130
P.O. Box 2046
Milwaukee, WI 53201-2046

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Why does the enrollment process for Automatic Payment look different?

We previously used a third party for enrollments, but now we can accept enrollments through our customer information and billing system.

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