Temporary disconnection/reconnection for service upgrades

This program allows temporary service disconnection and same-day reconnection for service upgrades. Note: This process applies to overhead-to-overhead residential services only.

Steps

1. Call 800-714-7777 any weekday from 8 a.m. to 5 p.m. to schedule disconnection date/time. Please contact us as soon as you know your project requires a disconnection.
2. Our troubleshooter will disconnect service to make it safe for contractor work.
3. Contractor completes work and schedules inspection.
4. Inspector checks work for compliance. If passed, inspector provides documentation to We Energies.
   Inspector Options:
   
   • Fax documentation to 262-574-6401 or 800-632-1460.
   • Call 262-574-6453 with a verbal authorization and follow up with faxed documentation.
   • Email documentation to co-non-design-central@we-energies.com
5. Contractor calls 800-714-7777 to schedule reconnect. Note: We must receive inspection no later than 3:30 p.m. to reconnect the same day.
6. Troubleshooter reconnects service.

Exceptions to same-day reconnection

We strive to schedule same-day reconnects; however, if there is a storm or critical problem that occurs, we contact the contractor.

Work not eligible for this service

• Siding jobs
• Painting jobs
• Tree trim/removal
• Relocation jobs
• Facilities abandonment (demolitions or house moves)

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