Changes coming to your energy bill
We will be launching a new customer information and billing system. This means you will see changes including:
- New bill format
- New account number
- New due date in some cases
Some payment and billing programs also may change slightly. We will include information with your new bill to guide you through the changes.
My Account customers to enjoy new options and functionality
My Account customers will have new self-service options, including the ability to:
- Sign up for payment and billing programs
- Sign up for Outage Alerts
- Choose to receive notifications by text, email, phone
- Outage Alerts
- Billing alerts
- Update mailing address, phone number and email address
Look for your new bill and My Account experience starting Jan. 25. Some self-service features will be unavailable from Jan. 22 to the morning of Jan. 25 while we upgrade our system.
Also coming up – we’ll soon be launching the We Energies mobile app. Our app will give you the power to get customized alerts, view and manage your account, pay bills quickly and much more – from anywhere.