We exchange your electric meter every 10 to 15 years to ensure reliability. In most cases, the exchange takes about 10 minutes.
If you received a phone call that your electric meter will be exchanged in the next few business days, here are answers to common
questions about the exchange.
- Do I have to schedule an appointment to have this work completed?
- If the electric meter is outside and easily accessible, you do not have to be home for the exchange.
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- Do I have to pay for the exchange?
- No. You pay nothing for the exchange.
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- Why is my meter being replaced?
- We routinely exchange our meters after a set number of years.
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- Can this meter track my daily electric usage activities?
- No. This meter is not capable of tracking your specific usage activities.
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- Can I opt out of this meter exchange?
- No. This is a routine meter exchange that occurs every 10 to 15 years.
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- Who will be exchanging my meter?
- Southern Cross is the company we hired to exchange electric meters. A Southern Cross employee will do the work.
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- How can we identify the vehicle the Southern Cross representative is using?
- All Southern Cross vehicles are white Chevy Colorado trucks that have the We Energies and Southern Cross logos on the doors.
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- How will I verify the identity of the person coming to my home to exchange the meter?
- All Southern Cross field technicians will have an ID to identify themselves as We Energies representatives.
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- How long does it take to exchange the meter?
- The actual exchange should take about 10 minutes or less.
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- Will I lose power?
- If service must be disconnected, you will be out of power for about 10 minutes or less.
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- Should I turn off my computer and appliances?
- As a precaution, we suggest you turn off computers, TVs and other appliances before we make the exchange.
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