Power outage or emergency

Steps to take

  • Report and get updates on your outage by calling 800-662-4797.
  • Stay away from downed power lines or flooded areas outside.
  • Stay out of a flooded basement or room.
  • Keep refrigerator and freezer doors closed as much as possible.
  • Use manual operation of garage door.
  • Go to safe shelter if your home is extremely cold or hot.
  • Use battery-operated lights rather than candles.
  • Use generators properly.
  • Unplug or turn off appliances to avoid overloading when power is restored.
  • Leave a single light on to alert you when power is restored.
  • If you are the only home without power, check breakers or fuses.

Food safety

Cold weather tips

When power is out, your furnace will not operate. Tips to stay safe:

  • Wear layers of clothing to keep warm.
  • Close blinds or drapes and avoid opening doors to retain heat.
  • Use a generator to power your furnace, but use it properly.
  • Use a properly vented fireplace or wood-burning stove, if you have one.
  • Do not use outdoor grills, kerosene heaters or camping heaters.
  • Go to safe shelter when extremely cold.