Global times are posted when we have more outages than crews and are an estimate of when the last customer might be restored.
Specific times are posted when a crew is dispatched to the outage and are an estimate of how much time may be needed to make repairs.
Whether global or specific, time estimates change as we get better information about damage.
When we become aware of an outage, we dispatch a crew to find the outage cause. This may take minutes or hours to find problems caused by weather, wildlife, trees, auto accidents, digging hits and equipment problems.