Natural Gas Leaks, Odors and Emergencies
(24 hours a day): (800) 261-LEAK (5325)

Natural gas has no scent of its own. The natural gas odor is actually added for safety reasons to aid in the detection of a gas leak. The rotten egg smell helps you detect even the tiniest gas leak.

A natural gas leak can be extremely dangerous, so use the following advice when you smell natural gas.

Faint Odor

• Look for the source. Check pilot lights on your furnace, water heater or stove. Re-light pilot lights only if you’re familiar with the process; otherwise, call us at the number above.
• Make sure the burners on your stove are completely turned off.
• If you can’t find the source of the odor, call us at the number above.

Strong Odor

• Leave your home immediately and leave the door open behind you to allow air to enter.
• Contact We Energies using a neighbor’s phone or a cellular phone.
• If you detect an odor outdoors, leave the area immediately and contact us.
• When leaving a home or building, do not use any electrical devices that might create a spark, such as light switches, flashlights, telephones and computers.