Automatic Pay Plan terms and conditions


Program qualifications and restrictions

Residential, small commercial and most large commercial and industrial customers are eligible for Automatic Pay Plan (APP) if they meet these requirements:

  • Customer must have current bank account at financial institution where payment will be withdrawn.
  • Name on bank account must match primary or additional customer name on We Energies account.
  • Customer’s We Energies account must be paid in full with no arrears.
  • We Energies account must be active natural gas, electric or steam account.
  • No minimum length of utility service.
  • Account must not have been removed from APP in past 12 months.
  • Customer cannot have had more than one non-sufficient funds check in past 15 months.
  • If customer is on Group Bill, entire Group Bill amount must be on APP, so that entire Group Bill is withdrawn. Individual accounts on APP cannot be added to Group Bill unless removed from APP. We Energies will review accounts that are on pay agreement for eligibility.

Your commitment to us

It is your responsibility to:

  • Ensure there are sufficient funds available in your checking or savings account to meet each withdrawal on the due date. If there are insufficient funds in your account, your financial institution may charge you a fee and/or interest. You are solely responsible for paying any fee and/or interest charged by your financial institution.
  • Check your account statement to verify that the amounts debited from your account are correct.
  • Advise us if the payment account is transferred or closed, or if the account details change.
  • Arrange an alternate payment method if you cancel the scheduled withdrawal.

Terms and Conditions

Payment Obligations – On your due date, we will deduct your Automatic Pay Plan payment from the payment account you designated. Your billing statement will indicate that it is being paid through Automatic Pay Plan when this service is activated. Automatic payments will be debited from your bank account on the payment due date indicated on your billing statement. When the due date is not a business day, We Energies will withdraw from your funds on the next business day. For example, if the payment due date is on the 10th and the 10th falls on a Sunday then the withdrawal date would be the 11th, the next business day.

In the event that We Energies makes a billing adjustment to the account, We Energies will cancel the withdrawal and establish a new withdrawal for the amount and due date as indicated on the revised bill.

If you receive more than one disconnect notice or NSF check in any 15-month period, you will be removed from the Automatic Pay Plan program. If you need to update your checking or savings account information, you must either mail us a voided check for the new account included with this form, or update your banking information online at our partner’s Web site, Direct Payment. Your request must arrive in our office no later than 10 business days before the next scheduled transaction.

Check with your financial institution to determine if any additional charges for such a debit will apply to your account and ask how it will note descriptions of automatic debits on your statement. If the transaction is refused by your financial institution for any reason, including insufficient funds, closed account, or unauthorized account, We Energies will not be able to process your payment. Your We Energies account may be subject to additional charges if your payment is rejected, reversed or refused by your financial institution.

Cancellation – To cancel an Automatic Pay Plan withdrawal, you will need to notify We Energies at least 10 business days before the transaction is scheduled to be made. Once the withdrawal is cancelled, you will be unable to make an online payment in My Account and will need to use a different payment option. You may cancel your monthly payment twice in a 12-month period, but not two months consecutively. If you cancel your monthly payment two months consecutively or more than twice in 12-month period, you will be removed from the Automatic Pay Plan program. Once removed, you must wait 12 months before re-enrolling.

Your Automatic Pay Plan program enrollment will remain active and in effect unless We Energies receives a cancellation notice 10 days in advance. Every effort will be made to honor requests. Upon written request, automatic debit service will be cancelled as soon as possible.

Confidentiality – We may share information we collect about you, except credit bureau information, with outside companies that are assisting us with servicing your account. Our agreements with these outside companies (service providers) require that they protect this information; they are only to use it to carry out the services they are performing for us.

Unauthorized Use – If you think your account has been accessed without your permission, contact us immediately by calling or writing us at the telephone number or address provided in the Contact Us section. You should also contact your financial institution. Call us immediately if any unauthorized payments appear on your bank account statement.

Termination – Participation is optional. We reserve the right to discontinue accepting Automatic Pay Plan payments at any time, for any reason without prior written notice. We may send notification of termination of Automatic Pay Plan anytime after the termination is effective. If we terminate, we will not accept payment and debit requests. We also may temporarily discontinue accepting Automatic Pay Plan payments, with our sole discretion. Termination does not affect your rights and obligations for Automatic Pay Plan payments prior to termination.

Statement of Liability and Hold Harmless and Indemnification

Except as provided elsewhere in these Terms and Conditions, if we fail to complete a withdrawal on time or in the correct amount, we will pay for any fees or charges imposed by your financial institution that result from our error. Exceptions: (1) if through no fault of ours, you do not have enough money or sufficient credit available in or on your account to make your payment; (2) transfer of money from your bank/card account is restricted; (3) the Automatic Pay Plan system was not working; (4) circumstances beyond our control prevent payment despite reasonable precautions. Our liability is limited by law and limited to those damages actually caused. We are not liable if (1) you fail to use the Automatic Pay Plan program properly; or (2) you do not request or otherwise initiate a recurring or one time payment sufficiently in advance of your payment due date; or (3) your financial institution refuses to honor the debt; or (4) your instructions are lost or delayed in transmission to us; or (5) a reasonable security concern, such as an unauthorized use, causes us not to make the payment; or (6) your account is closed; or (7) the Automatic Pay Plan program has been terminated or suspended.

These terms and conditions do not supersede, modify or in any way mitigate your obligation to be bound by and comply with all applicable tariffs, rules or regulations related to your service. WE ENERGIES SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES OR FOR THE LOSS OF PROFIT, REVENUE OR DATA WHICH ARISE FROM OR IS RELATED TO AUTOMATIC PAY PLAN. IN ADDITION, YOU INDEMNIFY AND HOLD WE ENERGIES HARMLESS FROM ANY ACTIONS, CLAIMS, DAMAGES, LIABILITIES OR LOSSES ARISING FROM OR RELATED TO THE USE OF AUTOMATIC PAY PLAN and any service provided thereunder.

This Agreement shall be construed under the laws of Wisconsin. We Energies reserves the right to change any terms and conditions of Automatic Pay Plan. We Energies may update or change these Terms and Conditions from time to time. You can review the most current version of the Terms and Conditions at any time. If We Energies makes a material change to these Terms and Conditions, you will be provided notice of that change. Updates or changes to the Terms and Conditions will automatically be effective when posted on this site. Your continued use of this site after any changes in these Terms and Conditions shall constitute your consent to these changes. We Energies reserves the right to change, modify or discontinue, temporarily or permanently, the site or any portion thereof, including any and all content contained in the Automatic Pay Plan, at any time without notice. You agree that We Energies shall not be liable to you or to any third party for any modification, suspension or discontinuance of Automatic Pay Plan or any portion thereof.

Contact us

Residential

customerservice@mail.we-energies.com
800-242-9137, 24 hours a day, 7 days a week

Business

bizdivision@mail.we-energies.com
800-714-7777, 8 a.m. to 5 p.m., Monday through Friday