Best in nation for keeping lights on

ReliabilityOneWe recently received the 2013 ReliabilityOne™ National Reliability Excellence Award from PA Consulting Group.

The ReliabilityOne National Award is given annually to the organization that has demonstrated sustained leadership, innovation and achievement in the area of electric reliability. The selection criteria include:

  • Superior regional performance
  • Sustained performance over time
  • Improved performance over time
  • Leadership in outage data collection and reporting systems
  • Organizational focus on reliability
  • Communication, planning, preparation and response to major outage events
  • Contributions to regional system security and reliability

"We’re honored to be named the most reliable utility in the nation. Receiving the national award is further recognition for our employees who dedicate themselves to outstanding customer service each and every day,” said Gale Klappa, our chairman, president and chief executive officer.

We also received a ReliabilityOne Award for the ninth time in the past 12 years for outstanding electric reliability performance in the Midwest region. All utilities operating electric delivery networks in North America are eligible to be considered for the award.

“ReliabilityOne award winners are characterized by their total commitment to service quality,” said Jeff Lewis, PA Consulting Group’s ReliabilityOne program director. “We Energies demonstrates its commitment to electric reliability every day from the senior leadership to the field crews and customer service representatives. To be the best in this industry, the entire organization must focus, align and motivate around reliability.”