For us to help you make changes to your energy service, you need to be a We Energies customer. If you're not sure, please check a recent bill.

Starting Service
If you need to start service at an existing address, call (800) 242-9137. When you call, ask about Connection Services. This program can help you set up phone, cable and many other services.

Stopping service only – Stop Service Form
If you are moving out of our service area and need to stop electricity and/or natural gas service, please contact us at least two business days (Monday-Friday) before you want the service turned off. If you need faster service, call our Customer Contact Center at (800) 242-9137 to see if service can be expedited.

Transferring service – Transfer Service Form
If you are moving within our service area, we can easily transfer your electric and/or natural gas service by stopping service at one address and starting it at the new one.

• If you are transferring service to an existing building that is already wired for service, use our online form. This transfer requires two business days (Monday-Friday). If you need faster service, call us at (800) 242-9137 to see if service can be expedited.
• If you are transferring service to new construction or a new building that has never had our service before, call us at (800) 242-9137.

Eligibility for stop or transfer service
To be eligible to use our online stop or transfer request you must be:

• An existing We Energies customer — new customers call (800) 242-9137.
• A residential homeowner or renter.
• Requesting either to stop service or to transfer service from one address to another in the We Energies service territory.
• Current with your payments.

New construction or new building – Call (800) 242-9137
If you are building and want electric or natural gas service provided to a location that does not currently have service, please call us.