Meter exchange Q&A
We exchange your electric meter every 10 to 15 years to ensure reliability. In most cases, the exchange takes about 10 minutes. If you received a phone call that your electric meter will be exchanged in the next few business days, here are answers to common questions about the exchange.
Do I have to schedule an appointment to have this work completed?
If the electric meter is outside and easily accessible, you do not have to be home for the exchange.
Do I have to pay for the exchange?
No. You pay nothing for the exchange.
Why is my meter being replaced?
We routinely exchange our meters after a set number of years.
Can this meter track my daily electric usage activities?
No. This meter is not capable of tracking your specific usage activities.
Can I opt out of this meter exchange?
No. This is a routine meter exchange that occurs every 10 to 15 years.
Who will be exchanging my meter?
Southern Cross is the company we hired to exchange electric meters. A Southern Cross employee will do the work.
How can we identify the vehicle the Southern Cross representative is using?
All Southern Cross vehicles are white Chevy Colorado trucks that have the We Energies and Southern Cross logos on the doors.
How will I verify the identity of the person coming to my home to exchange the meter?
All Southern Cross field technicians will have an ID to identify themselves as We Energies representatives.
How long does it take to exchange the meter?
The actual exchange should take about 10 minutes or less.
Will I lose power?
If service must be disconnected, you will be out of power for about 10 minutes or less.
Should I turn off my computer and appliances?
As a precaution, we suggest you turn off computers, TVs and other appliances before we make the exchange.