New service process overview


Step 1 – Application

Complete and send application to us. A service representative may contact you to verify information.

Step 2 – Site visit

After receiving application, a representative may visit site and may request on-site meeting with you and/or your customer.

Step 3 – Design

We generate design and, if necessary, calculate installation costs. When design is complete, we discuss costs, credits and extension agreements (if applicable) with you and/or your customer.

Design considerations
Depending on job, all applicable requirements must be completed before scheduling and construction.

  • Right-of-way
    If job requires obtaining easements, we must determine path acceptable to all parties (including third parties where and if required). We require signed authorization approving easement.
    Potential delay: Third party may be slow in providing access or may want to receive compensation for easement.
  • Permits
    Municipal, county and state permit requirements, as well as environmental issues, can impact installation timeline.
    Potential delay: Permit process can take eight weeks or more.
  • Joint-use process
    We partner with other service providers (phone, cable) to reduce costs to customer, potential installation conflicts and dig-in damages to facilities.
    Potential delay: In some cases, process requirements for other service providers can delay their response. Customers may be able to reduce delay by contacting providers directly to apply for their service. We consult with customer to determine if waiting for other service providers is acceptable in event of a delay.
  • Long lead-time materials
    Time needed to get materials for job.
    Potential delay: If design requires items typically not stocked, installation may be delayed to order needed items.
  • Pre-existing facility relocation work
    If service work requires moving existing facilities, we provide cost estimate.
    Potential delay: Additional engineering and construction time may be added to project.

Step 4 – Scheduling contingencies

  • Cost, design sketch, site ready card
    After cost letter and final design sketch are sent to customer, we require payment (if applicable), signed approval of the design sketch and signed site ready card.
    Potential delay: Payment must be received before service is constructed.
  • Inspection (electric only)
    An inspection form must be received from municipal inspector confirming that customer-owned equipment is wired correctly. For some commercial and all industrial installations, our representative also must inspect to ensure installation complies with company standards. These standards are laid out in the Electric Service and Metering Manual.
    Potential delay: Service may be installed but not energized until municipal inspection is received.

Step 5 – Scheduling

After scheduling contingencies are complete, we schedule order. Routine installations are completed in about three weeks; more complicated installations take longer.

Step 6 – Outage coordination (electric only)

Sometimes installation work requires an outage for third-party customers served from same distribution system. When this happens, we work to coordinate outage to minimize impact on all parties. Some outages may require considerable preliminary coordination.

Step 7 – Energizing

We install meter and energize service when work is complete. For smaller jobs, the construction crew can install meter. Larger jobs require us to inspect, install and program meter. Energized date for larger jobs may trail construction completion date by a few days.

Step 8 – Surface restoration

All service work includes basic surface restoration.

  • Basic — Cost included with construction charge. We use native soil backfill, leaving 6 to 8 inches mounded on area to allow for settling. Excess soil is piled at point farthest away from house, garage or other structure. Additional options are available for existing structures. Customers have option to request seed or sod at additional cost. Customer may choose to perform restoration themselves or hire outside contractor.
  • Seed — Cost added to construction charges. We use topsoil and seed after area has settled or has been compacted.
  • Sod — Cost added to construction charge. We use sod after area has settled or has been compacted. Door hanger explains that construction and basic restoration have been completed. If additional restoration was requested, completion timelines depend on initial trench construction.

    Note: Customer is responsible for watering after restoration is completed.

    Backhoe and boring construction – Crews typically can use their equipment to drive over affected area and compact/level site. Basic restoration is completed at time of construction. We allow about three weeks for additional restoration to be completed, barring unforeseen weather delays or difficult soil conditions.
    Trenching construction – This construction method often is used when there is not enough room for other equipment. Because trench is narrow, any compacting typically affects only the top few inches. Basic restoration is completed at time of construction. When area settles, some deep holes may form. We allow about five to six weeks for additional restoration to be completed, barring unforeseen weather delays or difficult soil conditions.