Remote meter reading equipment is required for all transportation service and interruptible sales service customers, as well as certain firm sales service customers.
Standardized telemeter installation for each applicable natural gas meter.
A one-time, nonrefundable remote meter reading equipment charge of $1,250 is assessed if remote meter reading equipment is required. We arrange telemeter installation after contract completion. Our field personnel provide general installation instructions and work with you to locate a mutually agreeable site for the telemetry equipment. Contact your account manager or service manager to make arrangements to meet with our field personnel prior to installing any telemetry equipment. We provide instructions on where to connect within the telemetry enclosure.
120VAC power circuit installation.
A 120VAC line must be installed and terminated in the telemetry site enclosure.
Phone service installation.
We install a wireless communications device as part of the standard telemetry equipment installation. If standard wireless communications service is not available at the meter location, we work with you to establish an alternative phone service that is compatible with the telemetry equipment. We are responsible for ongoing phone service costs.
Contact us when installation is complete.
Call us at Customer Measurement, 414-221-2333, when installation is complete. We will test our telemetry system to ensure that everything is working properly. If not, we troubleshoot any setup problems to help arrive at a resolution. Phone service and 120VAC power circuit installation should be completed and operational at least 10 business days prior to the start of the new class and/or service arrangement.
Ongoing equipment maintenance.
If the 120VAC power ever is found to be inoperative, you must have it repaired as quickly as possible. The natural gas service requires functioning telemetry to measure the hourly and daily natural gas use. You are responsible for notifying Customer Measurement at 414-221-2333 when repair is completed.